Our business will provide domiciliary care agency staff to our care users. These professional, skilled and dedicated agency staff will give care within each care user's own home, providing help and assistance with a range of domestic and personal support tasks. The overall service will consist of Weekday Care, Weekend Care, Evening Care, Overnight Care, Specialist Care. Weekday Care will form the core component of our service, representing the largest share of total revenue over the 3 years of the plan.
Contact Us
1. Introduction: Eagleheart is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect - We may collect the following types of information: Personal details (e.g., name, address, phone number, email address, date of birth), Health-related information (only with explicit consent and by the Health and Social Care Act 2012), Payment and billing details, Information provided through contact forms or customer service interactions,Emergency contact details and Details of next of kin or legal representatives
3. How We Use Your Information - We use your personal data for the following purposes: To provide and manage our care services in compliance with the Care Quality Commission (CQC) requirements, To communicate with you regarding appointments, service updates, and inquiries, To process payments and maintain financial records, To ensure the safety and well-being of clients, To improve our services and website and To comply with legal and regulatory obligations, including safeguarding duties
4. Lawful Basis for Processing - Under UK GDPR, we process personal data based on the following lawful grounds: Consent, When you provide explicit permission for processing specific data, Contractual Necessity: To provide the agreed-upon care services, Legal Obligation: To comply with applicable laws and regulations and Legitimate Interests: For business operations, ensuring quality of care, and fraud prevention
5. Sharing of Information - We do not sell or rent your personal information. However, we may share your data with: Authorized personnel within our company, Healthcare professionals involved in your care, Third-party service providers assisting in business operations (e.g., IT services, payment processors), Regulatory authorities, such as the CQC, when required by law and Emergency services when necessary for health and safety
6. Data Security: We implement robust security measures, including encryption, secure data storage, and access controls, to protect personal data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we encourage vigilance when sharing personal information online.
7. Your Rights Under UK GDPR - You have the following rights under UK GDPR: The right to access, rectify, or erase your personal data, The right to restrict or object to data processing, The right to data portability, The right to withdraw consent for processing (where applicable), The right to lodge a complaint with the Information Commissioner's Office (ICO)
8. Retention of Data We retain your personal data only for as long as necessary to fulfill our obligations or as required by law. Retention periods align with the guidance from the CQC and other regulatory bodies.
9. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any changes will be posted on our website with the updated effective date.
Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact us at: admin@eaglehearthealthcare.co.uk or Call us on 07447 946334, 0788125244
You can also contact the ICO at www.ico.org.uk for further information on data protection rights.